Mark Cuban says compassion and empathy in
the workplace are the future of business. It is easier to be nice to people and
offer help before they need it than it is to mend a broken relationship. When
the NBA was canceled in response to the COVID-19 pandemic, Cuban paid the
stadium workers as if all the games had been played as originally planned. He
did this because he believes that “employees need to feel safe and secure in
their jobs.” It’s also “an employer's responsibility to take care of his
people.”
More
and more customers expect to purchase products that are made ethically and that
align with their values. Top customer concerns include human impact on the
environment and that workers throughout the supply chains are receiving fair
treatment and wages. If customers suspect that their trust is being betrayed,
they will boycott the corresponding products and/or perhaps the entire company
altogether. The COVID-19 pandemic seems to have exacerbated this demand in the
last few years.
An
open line of communication between workers and management is essential. One
reason for this belief is that employees who work closest to customers are
often sharing the same customer stresses. Therefore, they are also the best
people to give new and innovative ideas that management may not have ever
considered. Encouraging workers to share ideas is good for business. It is also
good for company morale.
Cuban
believes in hiring people who will positively contribute to company culture
over hiring for experience. Self-centered people are toxic no matter how good in
their specialties they are. Cuban has fired or traded NBA members because of
narcissistic attitudes. He purposely brings people on board who exhibit the value
of being good team players; these kinds of people are also good at inspiring
others. Through a comparison of teams with narcissistic players and game
statistics, there is a significant correlation between teams with higher
numbers of narcissistic individuals showing much less improvement throughout
time. That is not a coincidence.
Mark
Cuban is known for saying, “I love helping entrepreneurs. It’s like planting a
seed and watching it grow.” Cuban is another leader who believes in sharing
wisdom with others. He is not afraid to admit he has made mistakes. He feels
that people who can’t admit they made mistakes aren’t true entrepreneurs. Cuban
makes his mistakes public because he believes people can benefit from knowing
about them; perhaps they can help others avoid doing do the same. We all wish
we had that kind of heads-up when starting out.
Cuban states that “we don’t have to be the
smartest person in the room, but we do have to be the most passionate.” Cuban
references his past experiences with bosses who made it so far and then seemed
to reach a plateau. He noticed that with each of those men, there was a common
denominator. They had some education, but no passion. They sat behind their desks
looking the part, but didn’t want to do the work required to get them any
farther for fear of stepping out of their comfort zones or causing a stir. Cuban
feels that it is exactly this type of thinking that keeps them trapped where
they are at.
As times change, we must change with it.
https://leaders.com/news/leadership/mark-cubans-steps-to-success/
https://elevate.ca/events/mark-cuban-change-leadership/
https://www.cnbc.com/2022/09/16/mark-cuban-team-culture-is-more-important-than-raw-talent.html
https://quotes.mirrorreview.com/6-mark-cuban-quotes-will-help-become-successful-leader/
https://www.linkedin.com/pulse/why-elon-musk-mark-cuban-never-lead-same-joan-vasquez
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